HOTLINE - OUR EXPERTS ARE THERE FOR YOU - 24/7

ESI trained engineers offer qualified support 365 days a year and are available worldwide, 24 hours a day. Our Service Hotline gives you direct access to the expert knowledge of Energy Sciences Inc.

ESI trained engineers are always direct employees and never a manufacturer’s representative.  This ensures fast and competent support when problems occur – around the clock and free of charge!

We support you with analyzing reported faults and work closely with you to develop effective solutions to solve the problems. In addition, we also help you to identify spare parts and arrange quick delivery in emergency situations.

• ALWAYS speak with trained engineer

• ALWAYS speak with ESI employee

• ALWAYS free phone call

• 95% service calls resolved over the phone

• 2 hour dispatch of trained engineer standard

• 1 hour response on emails during business hours

• 20 field service engineers worldwide

• 8 field service engineers in Europe

• 150+ total years in field engineering experience

• ALL ESI engineers trained and certified in ACTIVE VACUUM technology

U.S. SERVICE HOTLINE: 

+1 978-694-9000

8:00–17:00 ET, Monday – Friday

After Hours Support:

EUROPEAN SERVICE HOTLINE: 

+31 33 422 7288

8:00–17:00 CET, Monday – Friday

After Hours Support:

WE SEE WHAT YOU SEE.  IT’S LIKE WORKING SIDE BY SIDE.

ESI’s new remote service platform allows ESI to diagnose our customers’ EB systems remotely and provide quick and efficient support

"Beam-View" can provide live audio and visual connections between:

• The Customer

• The EB Machine

• ESI Service Personnel

• ESI Direct Engineering Support

Let them see what you see, and they will guide you as you are working side by side.  

Professional root cause analysis and defined corrective actions… all in real time. 

OUR SERVICE ENGINEERS ARE THERE FOR YOU WORLDWIDE

• Dedicated service offices in The Netherlands and Japan

• More than 20 service technicians worldwide

• Quick and efficient troubleshooting directly on site

• Multi Year Training at ESI before engineers graduate to field service

• Highest quality through the use of Original Spare Parts

ORIGINAL SPARE PARTS – AVAILABLE FOR IMMEDIATE SHIPMENT

• Largest spare parts inventory worldwide

• Spare Parts service 24 hours a day, 365 days a year

• Dedicated spare parts depots in The Netherlands and Japan

• Inventories include consumables and long lead items

• Fast and punctual deliveries worldwide

THE SOLUTION TO YOUR PROBLEM IS JUST A CLICK AWAY.

When machine problems occur, fast action is needed. With ESI remote service, you receive even more effective immediate support than via our free 24/7 telephone hotline.

Using modern remote maintenance technology, our product specialists can connect directly to your machine via Internet and address any issues. Our remote service allows our experts to directly view error messages, production parameters and machine settings. As a consequence, defective components can be identified and faults detected and rectified.

The result: more than 80% of the reported faults are quickly and successfully resolved via remote service. This saves you the costs for on-site deployment and your machine is operational again in no time.

Click here to reach our 24/7 HOTLINE SERVICE number

THE BEST AVAILABLE SERVICE TAILORED TO YOUR NEEDS

• Reduction of unplanned downtimes

• Omitized machine availability

• Plannable service costs for the duration of the contract

• Long service life of 20 or 30 years or more

MAKE THE BEST OF YOUR POTENTIAL

• Four-day basic maintenance and technology equipment training program

• One-day operator training course during start-up of machine

• Detailed system manuals including preventive maintenance checklists

• Dosimetry short course to explain benefits and procedures for accurate analysis

• On-request customized training programs for stakeholders such as Marketing, Sales, and Customer Safety training

EXTEND MACHINE LIFE AND UPGRADE PERFORMANCE

• Top to bottom in-field evaluations

• Total systems upgrades available when feasible

• Individual subsystem upgrades including power and control systems, and high voltage power supply

• Gun, terminal, and window replacement or refurbish

• Largest inventory of critical subsystems components to support extended life of assets